Frequently Asked Questions
Everything you need to know about Fellow Barber products, shipping, and professional grooming services.
What makes Fellow Barber products different from drugstore brands?
Our products are professional-grade, developed in our own barbershops by expert barbers. We use high-quality, paraben-free, and sulfate-free ingredients designed to perform in a professional setting while being gentle enough for daily home use.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package ships.
What is your return policy for grooming products?
We offer a 30-day return policy on most unopened and unused grooming products. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are defective or damaged upon arrival.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Please enter your address at checkout to see available shipping options and calculated duties for your specific location.
Are your products tested on animals?
No. Fellow Barber is committed to ethical grooming. All of our proprietary hair and body care products are 100% cruelty-free and never tested on animals.
Can I use my online gift card at a physical Fellow Barber location?
Yes, our digital gift cards are versatile. They can be used for purchasing products on our website or for services and products at any of our barbershop locations in New York, Los Angeles, or San Francisco.